Shipping policy
We're excited about your purchase and can't wait to send your order out as soon as possible. folk berlin will choose the fastest and most cost-efficient carrier to ensure your order arrives in a timely manner.
In addition to the stated product prices, shipping costs may still apply. The shipping costs are calculated on your shopping cart value, weight of products in your cart and your geographic location. The calculation takes place after deducting any discounts.
We deliver Monday through Friday excluding bank holidays. We ship with DPD and DHL. If you have a carrier preference between these two, please write this in the notes section of your order and we will try to accomodate when possible. In-store pickup is possible during the opening hours of our stores. We have two stores in Berlin located at Mittenwalder Str. 47, 10961 Berlin, Germany and Ludwigkirchplatz 11, 10719 Berlin, Germany.
Estimated delivery times:
- Within Germany: 3-5 business days
- Within the EU 5-7 business days
- Mustard Made Products 3 - 10 business days
Shipping Fees are based on weight and location:
- Within Germany: 0-3 kg: 5.90 EUR, +3kg: 6.90 EUR
- Within the EU: 0-3kg :12.90 EUR, +3kg :16.90 EUR*
*there are some exceptions due to higher shipping charges such as Finland
Mustard Made
Mustard Made products have separate shipping fees. See below.
Zone 1: Austria, Belgium, Germany, The Netherlands
The Shorty, The Midi, The Lowdown, Storyboard, The Mixer, The Kit 19.95 EUR
Zone 2: France, Italy, Spain
The Shorty, The Midi, The Lowdown, Storyboard, The Mixer, The Kit 19.95 EUR
We do not ship outside of the EU (including the UK).
If you wish to have items shipped outside of the EU, please look for proxy shipping options.
Customs clearance and tariffs may apply, folk berlin is not responsible for additional import tariffs.
Feel free to write to us if you have any questions or comments, anytime!
You can reach us at sarah@folkberlin.com or via our Instagram account. We look forward to hearing from you.